At Buck, we believe the rationale for employee listening is simple: What you don't know can hurt you.
Employee listening is the process of determining what employees really believe about their employer, their managers, their jobs, and themselves. When you really listen to your employees, they can tell you all sorts of interesting things — how to improve processes, where competitive opportunities might be found, and what kinds of changes could increase efficiency and morale. Employee listening can tap into a gold mine of information — the kind of information that often can't be obtained from any other source.
We believe you need to understand employee opinion to be able to identify and implement the kinds of organizational change that lead to better performance. Our team of research and communication professionals has deep expertise in employee listening, including:
- Developing a strong research strategy and design that reflects your objectives
- Conducting stakeholder interviews and focus groups
- Designing and administering surveys
- Analyzing survey, interview, and focus group findings
Through a well-designed and effectively executed employee listening effort, you can:
- Identify specific human capital objectives and desired outcomes
- Generate results that significantly enhance your human capital decisions
We can pinpoint your objectives, help you decide which combination of surveys, focus groups, and interviews makes the most sense in light of your objectives — and make sure you extract the most value from what your employees have to say.
Our employee listening suite covers a wide range of important subjects, including:
Assess and improve the effectiveness of communication in your organization
Capture and analyze the information you need to recruit, retain, and motivate your talent for higher organizational performance
Incorporate employee feedback on your health care plans and their features as a meaningful part of the plan design process
Helps you identify the core elements of your culture — the shared values, beliefs, and customary ways of thinking that shape and guide employee behavior — to improve recruitment, retention, motivation, and employee performance
Helps you understand how satisfied employees are with specific plan features and how receptive they are to alternative plan designs
Helps you use employee research to refine your human resource strategies, offer the optimal mix of compensation, benefits, and development opportunities, and maximize your ROI