Communication Effectiveness

Effective communication underscores the impact of every process, system, and management action designed to enhance performance — from motivation to reward systems and decision-making to strategic planning. Our Communication Effectiveness Survey has one main goal: to assess and help you improve the effectiveness of communication in your organization.

Our approach

This survey helps employers better manage their workforce to achieve higher performance. It can be conducted online or through printed questionnaires and is tailored to your business strategy, human resource strategy, and employee population. The survey helps you assess multiple dimensions of organizational communication, including:

• Communication climate: To what extent is communication in your organization open, free-flowing, trusted, and credible?
• Adequacy of information: Do employees get enough information to do their jobs well and to be well informed about important organizational matters? And is that information accurate, reliable, and timely?
• Media: What media are most effective at delivering different kinds of information throughout the organization?
• Understanding/knowledge: How well is strategic, operational, HR, and other performance-relevant information understood by employees?
• Technology: Which communication technologies are effective in reaching your employees, and what communication channels do they prefer?
• Communication flow: Do you have enough upward, downward, and lateral channels of communication, and are they used effectively?
• Supervisory communication skills and behaviors: Do your managers have adequate communication skills, and are they using them appropriately (for example, by providing effective performance feedback)?
• Barriers: What are the major obstacles to the flow of communication?