Employee engagement
Employers recognize that recruiting, retaining, and motivating talent is the key to high performance. This calls for more than becoming an "employer of choice" — it requires a work environment that stimulates the commitment of employees. Managing employee engagement is a vital key to improving business results. In fact, substantial research indicates employee engagement is a critical link to employee performance and, ultimately, to organizational performance.
Our approach
Our model of employee engagement involves:
- Emotional commitment: Having pride in and emotionally identifying with the organization
- Behavioral commitment: Being willing to exert extra effort on behalf of the organization
- Continuance/normative commitment: Wanting to remain a part of the organization
- Performance accountability: Feeling responsible for work product and outcomes
- Motivation: Being inspired by the organization to do one's best work
- Goal alignment: Understanding the impact of individual performance on business goals and results
As important as it is to measure employee engagement, it is equally important to understand its drivers — the organizational factors that can drive high levels of employee engagement. Our employee engagement model also looks at the following drivers:
- Leadership: Confidence and trust, articulate vision, strategic direction, concern for employees' well-being, and job satisfaction
- Total rewards: Market equity, internal fairness, and performance linkages
- Communication and involvement: Two-way communication and involvement in decision-making
- Advancement and development focus: Concern for employees' growth and development, opportunities, and fairness
- Immediate supervision: Maintenance of trust and supportive supervisor-subordinate relations
- Co-worker relations: Competence, collaboration, friendliness, and support
- Job characteristics: Task variety, challenge, skill utilization, and growth, achievement
- Concern for employee well-being: HR policies/practices that show institutional concern
Listen to our on-demand webinar, Securing Employee Engagement: More Vital than Ever, and download a complimentary copy of the presentation.