Program Considerations

Through our work with clients, we’ve found there are a few core processes that are critical to the success of any offshoring initiative. We’ll work with you to determine how and to what degree each of these processes fits into your program:

Making the Transition

• Determining functions to be offshored
• Building new processes and tools
• Developing transition and change management plan
• Initiating reductions in staff
• Executing change management plans

Preparing for the Future

• Developing and implementing strategies for operational/organizational risk mitigation
• Implementing governance and service delivery standards
• Delivering training to new employees and onshore staff
• Creating knowledge-transfer tools/processes
• Mobilizing site operations