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Whether our clients need to improve the performance of their HR function, control human capital costs, build an innovative global workforce, or comply with legislative and regulatory mandates, Buck can help. The following case studies showcase how Buck has delivered creative solutions to our clients’ real-life HR, benefits, and business challenges.

Featured Case Studies

Employment Engagement Survey Measuring Employee Engagement and Building a High-Performance Workforce
Industry: Food Distribution

A large and highly successful U.S. food distributor with more than 3,000 primarily warehousing and transportation employees wanted to measure the elements and drivers of its culture — considered by the CEO to be the firm’s most important competitive advantage. The company retained Buck Consultants to conduct an employee engagement survey to measure three specific aspects of its work environment....

Vendor Management and Oversight (VMO) Achieving Cost Savings and Improving Satisfaction: Death Benefit Process Re-engineering
Industry: Financial Services

A leading financial services company with 41,000 employees in more than 37 countries worldwide was experiencing significant problems with the administration of death benefit claims. The company needed a solution that would help streamline information gathering and payment processing and provide better service to stakeholders. They turned to Buck's Vendor Management and Oversight (VMO) team....

Offshoring Improving Business Results Through Offshoring
Industry: Professional Services

A U.S.-based professional services company needed to lower its operating costs without sacrificing its quality of work. Knowing that a center of excellence could free up resources for more strategic tasks and reduce costs, the company determined this was its best option. Buck Consultants established a systematic process for developing a center of excellence, or offshoring initiative...

Asset Liability Management
Reducing Risks Through Asset Liability Management

As part of the ongoing financial management of its pension plan, a long-term actuarial client sought to understand the financial risks that the pension plan posed to its organization...

The HSA Solution Incentive-Based Plan Design Drives Unanticipated HSA Enrollment

Concerned that its health care costs were on the rise, a FORTUNE 500® company was looking for ways to reduce its overall benefits costs while continuing to provide employees, retirees, and their dependents with the same quality benefits they’d come to appreciate. At the same time, the company was hoping to educate its benefits-eligible population to make fiscally responsible health care decisions....

Dependent Eligibility Audits (DEA) Achieving Cost Savings Through a Dependent Eligibility Audit
Industry: Energy

A leading global energy company wanted to validate the eligibility status of its employees and their dependents in an objective manner, and engaged Buck Consultants to conduct a Dependent Eligibility Audit (DEA). The company believed it was unknowingly providing and subsidizing health care coverage for a significant number of ineligible dependents...

The HSA Solution The HSA Solution — Listening is Key to High-Deductible Health Plan and Health Savings Account Enrollment
Industry: Telecommunications Manufacturing

A global telecommunications manufacturer implemented a High-Deductible Health Plan (HDHP) with a Health Savings Account (HSA) to complement its ongoing health and wellness initiatives. The company selected the ACS|BNY Mellon HSA Solution because of its flexibility and market-proven HSA capabilities...

Increasing Enrollment While Promoting Wellness Case Study Improving the Mental Health of Your Workforce with Employee Assistance Programs
Industry: Manufacturing

Knowing it is part of an industry with a high rate of substance abuse, a U.S.-based manufacturing company with 92,000 employees was concerned about the overall mental health of its employee population. Buck’s clinical audit evaluated three major areas...

Increasing Enrollment While Promoting Wellness Case Study Increasing enrollment while promoting wellness
Industry: Grocery Retailer

A leading grocery retailer, with 100,000 benefit-eligible associates working in 2,500 locations across more than 30 states, wanted to communicate annual enrollment information and benefits updates to its associates in a more engaging and relevant way...

Medical Management Performance Case Study Controlling the Cost of Health Care without Cutting Benefits
Medical Management Performance Evaluation and Audit Identify Cost-Saving Opportunities and Program Improvements
Industry: Self-Insured Regional Health System (NY State)

UHS strives to improve the health of the community by providing quality health care services, and to be a great place to work and practice medicine. Buck Consultants worked with UHS to audit and compare the medical management performance of its two current health plans...

Delta Emergence from Bankruptcy Case Study Communicating Change During Economic Downturn
Gaining Trust through Effective Communication
Industry: Airline

Targeted, consistent, and candid communication builds trust with employees during major change and helps employees understand what’s in it for them. Delta Air Lines, one of the world’s leading airlines, prepared to emerge from bankruptcy as a strong, stand-alone carrier. Delta engaged Buck Consultants to help implement an emergence from- bankruptcy communication strategy designed to rebuild employee trust and engagement...

Absence Management case study Managing the Cost of Human Capital
Evolving an Outsourced Absence Management Program
Industry: Wireless Communications

A wireless communication firm with 30,000 U.S.-based employees made the decision to outsource its leave-of-absence and self-funded short- and long-term disability programs. Working with company executives, the team developed a strategy to deliver stronger attendance and absence control through a series of advanced strategies...

Severance Solution case study Managing Costs During an Economic Downturn
Improving Efficiency of Severance Benefits: Cutting Costs While Extending the Total Severance Period
Industry: Manufacturing

A FORTUNE 500 manufacturing corporation with 22,000 employees announced restructuring plans that would result in the elimination of approximately 3,000 U.S.-based employees. The company wanted to provide meaningful benefits to its terminated employees while reducing the overall cost of its severance program...

Lab Corp case story Improving the Performance of HR
Achieving outstanding enrollment
Industry: Clinical Laboratory Network 

Laboratory Corporation of America, Inc. (LabCorp), a leading national laboratory services company had, for many years, faced the challenge of delivering affordable, high-quality health plans to 26,000 employees while managing escalating health care costs...

YORK case study Managing the Cost of Human Capital
Using an Integrated Approach to Control Health Care Costs and Improve Employee Wellness
Industry: Manufacturing

YORK International Corporation, a FORTUNE 500 company with approximately 10,000 U.S. employees, is a leading manufacturer and servicer of heating, ventilation, air-conditioning, and refrigeration equipment for the commercial, industrial, and residential markets...

Northrop Grumman case study Building an Innovative Workforce
What's Your Number?
Industry: Aerospace and Defense 

Northrop Grumman (NYSE:NOC), Northrop Grumman recognizes that maximizing the return on investment in its retirement program requires that employees fully understand, appreciate, and utilize the 401(k) plan. Northrop Grumman’s size, multiple sub-plans, diverse audience needs, and widespread business locations called for an innovative approach to learning and education...

 

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